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Frequently Asked Questions
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If you are happy with your item but just have a question about it, please call in or contact us using the contact form.  If you are sure you want to return your item, please log in to your account and click My Shop > Request Return and then fill in the appropriate information.  
PLEASE REMEMBER WHEN RETURNING A PART:
- Part MUST come back in its original packaging. If you do not have the original box it was received in, the part will be shipped back to you.
- No shipping labels on original box or packaging.
- Part must have ALL pieces intact.
- Defective parts are EXCHANGE ONLY AFTER 5 DAYS of receiving parts.
- All part returns are subject to a 20% restock fee unless otherwise discussed. This includes if you ordered the wrong part for your car, and it wasn't our fault.
Because we ship items out as fast as possible, some times it is not possible to cancel an order. If you have already received a tracking number, then it is not possible to cancel the order, but the item may be returned for a refund upon receipt. If you would like to cancel an order, send a message using the contact form and be sure to include your first and last name, part type, part number and the email address you used to place the order.  
Unfortunately, since we ship items out as fast as possible it is often hard to cancel your orders.  You can send your order back, using our standard return policy details which include a 20% restocking fee.  The customer is responsible for return shipping costs.
Your return may have ended up in a warehouse not designated for returns and it may take up to 30 days from the time of arrival before a refund is issued for such returns. We strongly recommend completing the return request form and asking for a RMA number.  Also, please contact us using the return process or the contact form to let us know you are returning your item that has been returned without an RMA. Be sure to include the name, and email address the item was ordered under.
This information is not needed on all returns, but in some cases it is the only way to figure out the exact compatibility for a vehicle without asking a very large amount of questions that can often be difficult for most people to answer and very time consuming for all parties involved.
There are items that cannot be returned for any reason. These include repair manuals, CD-ROMS, custom made products or anything that allows you to download a program to the vehicle. However, repair manuals and CD-ROMS may be returned if they are unopened and remain sealed. Electrical parts cannot be returned if they have been unsealed or plugged in. We do not accept returns on parts that require coding or programming unless the part is returned in a sealed box. If we receive a part that doesn't match these regulations, it may be returned to you without issuing a refund.
Restocking fees are charged for any items returned that are not the result of error from the supplier. We go to great lengths to assure that each item is undamaged and functional. We put a lot of effort into making sure our fitment charts on our website are accurate. Restocking fees are generally used to cover the costs incurred with your return.
Restocking fees are typically 20% of the total item sale price and the customer is responsible for the return shipping charges in the event that the item is returned for buyer remorse reasons.
There is a difference between Genuine and OEM / OE Supplier brands. A Genuine part is a part in the auto manufacturer's original box with their logo on the box (Ex: BMW or Mercedes) . OEM / OE Supplier is a brand licensed by the vehicle manufacturer and the part will not come with the vehicle manufacturer's logo on it. OEM / OE Suppliers are often the same parts you'd get at the dealership, just in a different box.
Due to globalization, we cannot guarantee where a part is manufactured. Manufacturers change their country of origin regularly and it is next to impossible to keep up with it 100% of the time. Keep this in mind as, sometimes a catalog photo shows that a part is made in a specific country. If you are not happy with an item's country of origin you can send your order back using our standard return process but for this reason your refund would include a 20% restocking fee and the customer is responsible for paying the return shipping. 
Unfortunately it appears, we weren't able to update the delivery address of your order as it was processed.  We hope you'll be able to retrieve your order from the delivery address left at checkout.  If not you may contact us using the contact form, or reach out to the carrier's customer service.
You will recieve an email when your tracking number has been created or you can log into your account and check for the tracking number there. Just enter the tracking number into your favorite search engine, and you will be able to track the item right to your door.  
There is no need to register in advance.  When you buy a product you will be registered at the time of the purchase.
Just click the sign in button and then click the text that says "I forgot my password".  The system will prompt you through the rest of the process and a new password will be emailed to you.  If you still have issues, please send us a message using the contact form.  
We go to great lengths to make sure that every product we offer on our site is actually in stock. With such a large inventory, represented available stock may not be 100% accurate at all times.  Unfortunately some items are indeed out of stock.  After we have exhausted all means possible in trying to locate the part you ordered, we will issue a refund and notify you via email.
Paypal, Visa, Master Card, Discover and American Express.
On the Checkout Page, you will see the buttons or checkboxes for PayPal and Bill Me Later. If you have an account, you can just type in your credentials and you will be able to check out immediately. If you don’t have an existing account for any of these payment processors, you will have to register with these services before completing the checkout process.
We collect your phone number as well as other contact details so we can inform you if there is a problem with your account or purchase. We may also contact you in case we need to verify or clarify information you have provided us. In rare instances we may contact you to verify the quality of your transaction.
Sales tax on your orders is based on your State and district’s rates and can be avoided by filling out a tax exempt form at the time of checkout.
Most orders are shipped using FedEx, UPS and USPS, but we may use different carriers, depending on the volume of the parcel in question.
Default option is ground delivery, but for many parts Overnight and Two day delivery options are available.
The standard Ground Shipping is 1 to 5 business days, but since most items ship the same business day from the nearest available warehouse, delivery times are typically 1-3 business days depending on various parameters such as the distance between your delivery address and our designated warehouse for your order. The carrier used for the delivery may also run into a problem with delivery and that is often out of our control.
We try very hard to ship your order as soon as possible, and we exhaust all means possible to get them from the closest warehouses. However, in the event that multiple parts were ordered, there may be cases where we have to ship the parts from multiple locations. Orders that we confirm we have available are shipped right away. The idea is to not make you wait, so you may receive multiple packages (that may arrive at separate times) but you should receive all of your tracking numbers at the same time.
Usually it takes 24 hours for the carrier to update the tracking information after your part has been shipped. However, if it has been longer than 24 hours, there is a possibility that the carrier can't find your exact location or that they've missed to scan the package. Please contact us to verify shipping details so we can communicate with our carrier and resolve any delivery issues. In rare instances items will be reboxed using a different shipping label. If that is the case then a new tracking number will be emailed to you.  
Free shipping does not apply to Alaska and Hawaii due to their distances from our shipping locations.   
Yes, if you are not able to complete your checkout successfully you can contact Newparts.com directly. You can send them a message using our contact form on Newparts.com or give them a call at 855-505-2886.
Newparts.com (the source for all Partbull products) does ship internationally to most countries throughout the globe.  You can send them a message using our contact form on Newparts.com or give them a call at 855-505-2886.
We always attempt to combine shipments, so there is no need to request that an order with multiple items on it be combined into one shipment.  
If you're using a freight forwarding service to send your order abroad, please make sure that any issues with your order are reported before the package is transferred internationally. This also applies if you've used any delivery address in the continental USA (cousins, relatives, friends) and later shipped your order internationally.
All parts sold on partbull are for US issued vehicles.  We cannot confirm fitment for European/Asian/Australian/South American models even with the VIN number of your car.
The best idea is to contact your local dealership and obtain the part number for your part that you need, and send us the part number so we can check if we carry it. 
We do not provide this service at the moment. We have multiple warehouses and our practice is to send your order from the closest location where the parts are available. We assure you that you will receive your order in a timely manner but all warehouses are for shipping only and do not allow walk in customers.
All parts are described using the driver's perspective as a reference point assuming they are sitting in the car. Example Driver's: left, right, front, rear.